Returns Policy

We want you to be happy with what you buy. This policy explains returns and refunds for component orders. 1. CHANGE OF MIND You may return unused items in their original, undamaged packaging within seven (7) days of receiving them. Contact us first so we can give you a return reference. Items that were custom-sourced for you, cut to length, programmed, or opened static-sensitive parts may not be eligible; we will tell you before you order where this applies. 2. FAULTY OR WRONG ITEMS If an item arrives faulty, damaged or not as ordered, tell us within seven (7) days of delivery with your order number and, where possible, a photo. We will repair, replace or refund at your choice, and cover the return cost. 3. HOW TO RETURN Contact us through the contact details on our Contact page or your dashboard support page. Do not send items back without a return reference. 4. REFUNDS Approved refunds are made to the original payment method or as otherwise agreed, normally within fourteen (14) days of us receiving and checking the item. Delivery charges are refunded only if the item was faulty or wrong. 5. ENGINEERING SERVICES Returns do not apply to engineering services. Changes, corrections and warranty for services are governed by the accepted quotation and our Terms of Service.