Frequently asked questions

No. You can check out as a guest. An account lets you track orders, quotations and projects in one place.

Use "Request a part" on the catalogue page and we will source it and quote you.

After you place an order or accept a quotation we send an invoice with payment instructions. Work and orders proceed once we confirm your payment.

Files are visible only to you and the team members working on your project, and we do not use them to train AI models without your written permission. Ownership of deliverables is set out in your accepted quotation.

We create your project, agree the payment steps in the quotation, and keep progress, files, messages and invoices together in your account until delivery and support.

Choose a service, describe your idea or problem, and upload any drawings, code or notes. An engineer reviews feasibility, may ask questions, and then sends a quotation you can approve online.

No — and we will tell you honestly if something is not feasible. We assess first, quote clearly, and keep you informed throughout.

Ask us for changes and we will issue a revised quotation. After you accept one, changes go through a change request so the price and timeline stay clear.